Let’s work through it.
Contact Idrish Khan. Include your app version, device model, operating-system version, and a brief description of the issue.
Email supportPlease don’t send statements, card details, passwords, database keys, backup passwords, or unredacted financial records.
Your first few steps
- Complete onboarding and open Accounts.
- Create a cash, bank, or credit-card account. Set the currency and opening balance. These are local accounts; a bank login is not needed.
- Open Transactions to add an income or expense. Check the account, category, date, and amount before saving.
- Open Budgets to set a monthly category budget.
- Review Home for balances and monthly activity. Amounts start hidden; use the visibility control to reveal them.
The app interface includes English and Hindi. Change language in Settings. This website is also available in English and Hindi; use the language switcher at the top of any page.
Keep a copy you can recover
Create an encrypted backup
- Open Settings → Create encrypted backup.
- Choose a strong password of at least 12 characters and confirm it.
- Choose a file destination and check the saved .sanchaybackup file is present.
- Keep the password separately. A cloud destination may sync the encrypted file under that provider’s policies.
Restore on a supported installation
- Back up current records you want to keep.
- Open Settings → Restore from backup.
- Select the correct file and enter its password.
- Read and confirm the replacement warning. Restore replaces your current local dataset.
If your database will not open, do not uninstall or delete its files. Contact support first. Without a usable backup and password, local records can be unrecoverable. Sanchay has no server copy or forgotten-password recovery.
Pro purchases and restoration
Pro is a one-time upgrade that removes app ads. Open Settings → Remove ads and use the price shown by the store. See the download page for current public availability.
On iOS, sign in to the Apple Account used for your purchase and choose Settings → Remove ads → Restore purchase. A store connection may be needed. Pending purchases can require approval. If the store is unavailable, you can keep using the ledger and try again later.
Refunds or revoked purchases may not be reflected until StoreKit next updates. Android restoration still needs release testing; purchases are not promised to transfer between Apple and Google Play.
Use Apple’s refund process or Google Play’s refund process as applicable.
Scan, check, then save
From Transactions, choose receipt scanning, then the camera or a photo. Select an account and category, correct any suggested values, and explicitly save. Image clarity, receipt format, and language can affect results.
Manage camera or photo permissions in device Settings. Manual entry works without those permissions. ML Kit processes receipt content on-device but may send technical performance and usage data to Google. Temporary staged copies are separate from originals in Photos.
When on-device Insights is available
- iPhone / iPad: iOS / iPadOS 26 or later, Apple Intelligence-capable hardware, Apple Intelligence enabled, a supported language, and a ready model.
- Android: compatible AICore / Gemini Nano hardware and an available model. Android 8.0 alone does not guarantee AI support.
- Both: region, language, system settings, and model readiness affect availability. System-model preparation is controlled by the OS provider.
Open Insights and read the availability message. No cloud model is substituted when the on-device model is unavailable. Core money management still works. AI output may be incorrect and is not professional advice.
Your data and privacy
There is no hosted Sanchay account. Review the privacy choices guide for ad-consent settings, local record deletion, and separately deleting exported backups or original receipts.
For questions about support correspondence, email idrish011@gmail.com. See the full Privacy Policy for provider data practices.